Firewall software running on your PC can block the Configuration Software from communicating with your network, causing it to be unable to discover or connect to Clocks. To resolve the problem, the Configuration Software must be allowed access through the firewall by adding a firewall exception.
The following procedure outlines how to create a firewall exception in Windows Firewall on Windows 7. The following procedure is provided as a guide only, as the required steps may differ from those described here, depending on your version of Windows.
If your PC is a member of a domain, your Network Administrator may have restricted access to Windows Firewall settings. Refer to your Network Administrator if you are unsure.
- Go to the Windows Firewall settings. This can be done by clicking the start button, then click "Control Panel" then click "Windows Firewall". If the "Windows Firewall" option is not visible, first click "System and Security".
- Alternatively, search "Windows Firewall" in the windows search and select "Allow a program or feature through Windows Firewall"
- In the left sidebar, click the "Allow a program or feature through Windows Firewall" link
- Click the "Change settings" button
- Click the "Allow another program" button
- Click the "browse" button
- Browse to the location of the configuration tool executable
- Select it and click the "Open" button
- Click the "Network Location types.." button
- Check all the checkboxes next to the Domain (if present), Home/Work and Public network locations and then click "Ok"
- Click the "Add" button.
- Tekron Clock Config should now appear in the allowed programs list
- Click the "Ok" button
- Close the Windows firewall settings window
- The configuration software is now be allowed through the firewall and be able to discover and connect to clocks.