Upgrading a clock with FW2.0X is required to be done in stages due to the changes in firmware over time. During this process, the clock will lose any licenses it has and this needs to be requested from Tekron Technical support channel (support@tekron.com). For this, please email to Tekron technical support with a screenshot of the network tab of the configuration tool.
- The first step is to upgrade the clock to F2.15r, 2.037. This upgrade can be found here:
https://tekron.com/assets/Uploads/Technical-Support/Firmware/UniversalUpgradeTool-1.0.12-F2.15-E1.13-T2.037.zip
(Note: Follow the instructions in the upgrade procedure provided in the pack.) - The next step is to upgrade to the latest firmware for the clock which can be found on our website or from here: Firmware E Series F2.25R5 2.040r Nov 2017
Troubleshooting steps:
- If the upgrade fails at any point, restart the clock (power cycle the clock) and take note of the firmware reported by the clock on the front panel. Also, connect to the clock with the configuration tool and take a snapshot of the clock tab and send it to Tekron support, when requesting assisting.
- Try performing the upgrade again.
- If the clock firmware continues to fail, download the serial upgrade tool Firmware E Series Serial.
- Extract the files from the zip folder and follow through the procedure document and upgrade via a serial cable.
Note: A USB-to-Serial converter can be used, but not guaranteed to work.
- Extract the files from the zip folder and follow through the procedure document and upgrade via a serial cable.
- If the clock continues to fail the upgrade, please contact Tekron technical support with a list of steps attempted and the current firmware of the clock.
Note: the cable should be a straight-through cable. Ethernet crossover cable won't work.
In DB9 connectors Pin 2, Pin 3 and Pin 5 are responsible for the communication exchange between the clock and the PC.
Below are pictures are shown for the cables required to make a connection between the PC and the clock using USB to serial converter cable.
