Submit a request

Articles in this section

See more

How to upgrade a RCMv1/TTM 01-E with firmware version 1.xx

Prerna Gupta
  • Updated

Please note:

  • Moving from v1.xx to v.2xx the clock will lose any license it has
  • Firmware version 1.xx will only communicate with configuration tool V3.xxx

Please make sure DHCP server is available for use during the upgrade process.

Step-by-step guide

  1. Download the first upgrade tool from this page
  2.  Connect the clock to an unmanaged switch and connect to the clock with the configuration tool provided in the upgrade pack.
  3. Take note what licenses are installed in the clock. 
    1. A guide of how to do this can be found here 
  4. Set the unit to have a static IP address, and set your computer to be on the same domain.
  5. Run the upgrade tool (GPSClock Upg), and press begin (Note the GPS code does not match the clock's serial number)
  6. The upgrade tool may prompt you to power cycle the clock.
  7. This will bring the clock to firmware version v2.020
  8. At this point, the clock will lose its firmware licenses.
  9. Contact Tekron’s support team to provide the lost licenses. The team require the MAC address of the Ethernet module; found in the Network tab of the configuration tool.
  10. Connect to the clock with either configuration tool
  11. The clock will have reverted back to DHCP. Please make sure DHCP server is available for use during the upgrade process.
  12. Set the clock to a static IP address
  13. Upgrade to the latest release firmware. TCG 01-E(D1 Hardware) &  TTM 01-E is
    1. The upgrade hangs on the message "attempt to connect to clock" and the status bars are at 0% try restarting the clock, whilst the upgrade is running. This may prompt the upgrade.
    2. Note: The upgrade may fail several times; power cycle the clock and try again.
    3. Note: the clock may fail after upgrading the RCM, power cycle the clock and run the upgrade again.
  14. Always check the firmware version on the front screen (TTM 01-E does not have front
    panel/screen). Sometimes the upgrade says it is complete, but this is not reflected on the
    front panel (front panel is correct)
    1. Power cycle the unit several times, sometimes the unit takes several attempts to update the version.
    2. If the clock is TCG and if mainboard upgrade fails or does not change on the front screen. try using the serial upgrade tool 

Related articles