Why the clock shows an unhandled exception error when connecting through configuration tool V18.104.22.168?
Why I cannot connect my clock with configuration tool V22.214.171.124?
Figure 1 Noticed Error
Tekron has performed the testing to replicate the reported error and observed that an unhandled error is shown with some variations of windows language localisation settings. The most replicable scenario was European-style number formatting combinations where the use of commas and decimals are transposed compared with American and British style formatting. For example, 123,456.789 will not cause the error, but 123.456,789 will cause the error to be shown.
The solution around this is to either use the different configuration tool software to connect with your Tekron products or to change the windows language localization settings in your computer system and use the English (US) keyboard in your computer system.